Hospitality Green Resource Tracking Tool Demo

Hospitality Green Operations Expertise

Operations are an incredibly broad and multi-faceted capability. Currently our team specializes in four major areas of operations expertise: cost efficiency, lean, service operations and sourcing.

Cost Efficiency

Our firm focuses on more than maximizing the productivity of each dollar spent; we look to create value using already-employed capital. Simultaneously, we look for money-saving areas and those where it may be re-deployed for more effective use.

Lean

The Hospitality Green team believes that Lean encompasses more than just eliminating wasteful spending. It is an excellent method for becoming more competitive and determining the flexibility of the organization.

Service Operations

Because we work primarily in service based industries, customer service and other service operations are some of our most utilized and refined capabilities. We help organizations determine what works and what doesn't. We have discovered through experience that, for the most part, organizations and their clients have slightly different expectations. By aligning these expectations we can reduce unnecessary expense and boost profits.

Sourcing

One of the best ways to save money is by implementing a realistic sourcing plan. By simply amending outdated contracts or switching providers, organizations can save 5-10%. By implementing sourcing improvements, we are able to free-up previously employed capital for better use elsewhere.

Common Questions

We answer a lot of operations questions, but here are some of the most common:

• Should we focus on employee satisfaction or customer service?
• Will a third party 'green' certification create credibility for market differentiation?
• When is it a good idea to take a lower profit margin for a higher customer satisfaction percentage?
• Should we focus our efforts on a customer's experience or the price of the product?
• How can we reduce loss from employees taking FMLA leave?
• Where can we cut costs without having to lay off employees?
• How can I maximize generated income using only my currently employed capital?